Comcast has legendarily bad customer service. The cable giant has been rocked by a series of scandals that grew out of its inability to treat customers well. These ranged from making it hard for ...

The latest reported Comcast customer service scandal reads like a bad joke in an ongoing tragicomedy: A man's house burns down on April Fools' Day, and attempts to cancel Comcast service at the ...

Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

Comcast (CMCSA) , which operates internet, phone, and cable services under the name Xfinity, continues to see a startling change in customer behavior that appears to be growing legs, and the company ...

In a stunning repeat of deprecatory customer service, Comcast has been caught changing customers’ names to “whore” and “dummy” in their computer system. Comcast customer Julie Swano told the travel ...

Update: An official announcement from Comcast confirmed that it will, in fact, not be changing its corporate name, but rather branding its cable services as Xfinity. Comcast, the biggest cable ...

People with low incomes can get free Internet service through Comcast and a government program, but signing up is sometimes harder than it should be because of confusion within Comcast’s customer ...

HUDSON — Once it’s operational, Comcast’s new customer support center in Hudson is expected to bring 100 new jobs to the region by year’s end, the company said Monday. During a press conference at the ...