An error has occurred. Please try again. With a The Portland Press Herald subscription, you can gift 5 articles each month. It looks like you do not have any active ...

The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of engagement. For brands, that can feel both exciting and ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. These questions and others can be answered in one word: ...

Today, it is more vital than ever for companies to be able to reach their target audiences where they are. Email and social media have long been staples of customer engagement strategies, but the ...

If you’re not yet using WhatsApp Business to interact with your customers, now is the time to get started. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

Companies think, “I’ve got a captive audience for the next minute, let’s do a bunch of education, contact prevention and marketing.” The single largest cause of customer rage is “being forced to ...

While the news was undoubtedly massive, it was not immediately clear what exactly this would mean for customers going forward ...

In early 2020, when the coronavirus was still a distant concern, my wife and I booked an AirAsia flight to Bali. Big mistake. At the start of lockdown, we scrambled to secure a refund. We called the ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...