SINGAPORE--DBS Bank has deployed five Microsoft PixelSense table-top multitouch systems in one of its branches here, which it believes will bring better customer interaction and efficiency. During the ...

Dubbed “CSO Assistant”, this aims to enable the bank to serve its consumer and corporate customers with queries more efficiently and effectively. DBS will equip its 500-strong customer service officer ...

While several U.S. banks are developing or piloting virtual assistants based on artificial intelligence, Singapore’s largest bank has been using an AI-powered chatbot to run its digital-only bank in ...

DBS is the first bank in Singapore to implement NICE Interaction Analytics at its contact center, which handles over five million calls each year. The solution is specifically targeted at improving ...

Early in his 15-year tenure as DBS chief executive, Piyush Gupta put customer experience at the heart of his transformation of the bank, empowering even junior staff to take decisions to improve that ...