The Christmas and New Year’s holidays fall on Thursdays this year. Many city services, such as trash collection, will be ...

The appointment of Amit Mathradas highlights Five9’s belief that the future of CX leadership lies in AI execution, not ...

Discusses Growth Strategy and Market Developments in Residential Construction December 18, 2025 7:00 PM ESTCompany ParticipantsEssi ...

Voiso, a global leader in AI-powered contact center solutions, has reaffirmed its commitment to partnership-driven growth ...

Seven individuals operating an illegal call center in North Delhi have been arrested for defrauding US citizens by posing as Apple support executives.

A unanimous vote to change the name of The Kennedy Center has been mocked by talk show host Jimmy Kimmel.The 58-year-old observed two major problems with Donald Trump's play to have the center renamed ...

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...

The biggest tech industry mergers and acquisitions in 2025 included Hewlett Packard Enterprise’s completed acquisition of ...

Tony Di Benedetto, Chairman and CEO of Syntheia AI, added, “This commercial rollout represents a major milestone for Syntheia. Through Turnium’s global partner network, our platform can now be ...

The post Call Center Worker Relieved To Quit Her Job, And Also Witness Her One-Year-Old Using Way More Common Sense Than Her ...

The United States is leading a global data center boom. Investors are plowing some $7 trillion into the infrastructure ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.