In 2026, your brand’s online reputation is often the first point of contact between you and potential customers, long before they ever visit your website or con ...

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

The appointment of Amit Mathradas highlights Five9’s belief that the future of CX leadership lies in AI execution, not ...

CCMA Ireland is a not-for-profit industry association operating in Ireland for over 20 years with over 2,000 members,” she said. “Our annual awards are the industry event of the year with over 600 ...

An account management strategy dictates how you handle your company's accounts. Learn how to prioritize your accounts and keep your business on track.

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

Identifying and securing ownership of assets can be a challenging task. In addition to multifactor authentication, ...

New AI Agents and Intelligent Search simplify content creation, enhance quality, and reduce risk, delivering clear, consistent, and compliant communications, without compromising user control ...

Within the fast-paced world of customer relationship management (CRM), accurate data is the foundation of success. Recent studies from data quality and marketing solution companies Validity and Data ...

South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.

The new narrative is that UCaaS is mature, Webex Meetings are in decline, and Webex Contact Center is too limited. This ...

Circle K has made millions by renting space to crypto ATMs – even amid mounting evidence that the machines are playing a key role in international fraud schemes.