For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...

The assistance application window is available from Dec. 17 to Jan. 15, 2026, to all families and people without children who meet the location, income and resource limits of the program.

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

Voiso, a global leader in AI-powered contact center solutions, has reaffirmed its commitment to partnership-driven growth ...

The Christmas and New Year’s holidays fall on Thursdays this year. Many city services, such as trash collection, will be ...

The transit agency’s schedule will be modified for the Christmas and New Year’s holidays. See what will change, and when to ...

Contentsquare brings AI-driven customer understanding to Shopify’s global commerce ecosystem  New York, December 17th, 2025 — Contentsquare, a leader in AI-first digital analytics, today announced a ...

Q1 2026 Earnings Call Transcript December 18, 2025 Operator: Good afternoon. Thank you for holding. Your conference will begin in just a couple of Please remain on the line. Your conference will begin ...

All Jackson County government offices along with Seymour city offices will be closed Christmas Eve, Dec. 24, and Christmas Day, Dec. 25, and New Year’s Day, Jan. 1.