For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

The assistance application window is available from Dec. 17 to Jan. 15, 2026, to all families and people without children who meet the location, income and resource limits of the program.

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. SUNNYVALE, Calif., Dec. 9, 2025 /PRNewswire/ -- ...

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

Voiso, a global leader in AI-powered contact center solutions, has reaffirmed its commitment to partnership-driven growth ...

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

The Christmas and New Year’s holidays fall on Thursdays this year. Many city services, such as trash collection, will be ...

The post Call Center Employee Tried To Assist A Rude Caller, But They Insisted On Being Put On Hold To Wait For A Supervisor ...