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Clark State, however, is adopting an innovative program to improve culture and retention. It's already seen retention rates ...

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Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

The ninth edition of BE @ Penang drew to a spectacular conclusion on Friday, 12th December, at the Setia SPICE Convention ...

Owners Jeff and Diana Merritt of Maryland-based Minuteman Press celebrate 15 years in business and share insights into their ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

In an era where cleanliness has become paramount for travelers, four American airports are setting the gold standard for ...

25% of consumers give up and leave websites when AI provides wrong answers; 53% move to a human support desk Visualizes CX bottlenecks and differentiation factors based on survey data collected from ...

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In the following interview, Jeff shares his insights on community-building, generating customer referrals, and being a consistent business partner for clients of Minuteman Press in Salisbury. Congrats ...

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