ServiceNow’s dominant spot among IT service management (ITSM) platforms is facing its “most credible” threat to date, as longtime platform rival Salesforce has rolled out an AI agent-powered product ...

ServiceNow stock was last seen down 10.3% to trade at $776.13, gaping below former support at $800 that provided a floor in ...

With optimized ITSM, healthcare organizations can abandon outdated and siloed legacy tools, allowing their teams to focus on ...

With the new CEO announced on Monday, Thrive Holdings has pulled in Palantir talent just weeks after OpenAI took a stake in the business. Shield has described the global IT services market it's ...

Talk about a jittery market. Shares of ServiceNow dropped 11.5% on Monday after a weekend report that the enterprise software ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

AI-powered IT support startup Serval has raised $75 million in a Series B funding round led by Sequoia, achieving a $1 billion valuation just three months after its previous funding round, the company ...

The numbers reflect this pain, with 40% of organizations either replacing or re-implementing their IT service tools in 2025.

The new narrative is that UCaaS is mature, Webex Meetings are in decline, and Webex Contact Center is too limited. This ...

Discusses AI-Driven Workplace Transformation Solutions and Unified Employee Experience Platform December 11, 2025 1:00 PM ...

See why Salesforce, Inc. shows stronger resilience to AI disruption than Adobe Inc. Compare growth, margins, and AI ...

In the three months since its Series A, Serval has grown revenue 500% as demand accelerates and spreads beyond IT to HR, ...