Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Like most "overnight" turnarounds, Google’s didn’t happen overnight. To pull it off, Pichai focused the company intensely on ...

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...

In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

In a world where trust is fragile, this is no longer a cosmetic issue. It’s a brand issue, a governance issue, a trust issue.

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...

AI agents launched. Acquia introduced three AI agents to its SaaS CMS. Content workflow automation. Agents automate site ...

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...

We're excited to share that Outset has raised our Series B of $30M less than six months after our Series A. This raise comes on the heels of a breakout year for our team with customers across ...

Kapture CX, a leading full-stack AI-driven enterprise-customer experience platform, today announced its sustained profitability, along with strong 80% year-over-year growth. Supported by major new ...