The assistance application window is available from Dec. 17 to Jan. 15, 2026, to all families and people without children who meet the location, income and resource limits of the program.

The Christmas and New Year’s holidays fall on Thursdays this year. Many city services, such as trash collection, will be ...

The appointment of Amit Mathradas highlights Five9’s belief that the future of CX leadership lies in AI execution, not ...

Voiso, a global leader in AI-powered contact center solutions, has reaffirmed its commitment to partnership-driven growth ...

A unanimous vote to change the name of The Kennedy Center has been mocked by talk show host Jimmy Kimmel.The 58-year-old observed two major problems with Donald Trump's play to have the center renamed ...

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...

Tony Di Benedetto, Chairman and CEO of Syntheia AI, added, “This commercial rollout represents a major milestone for Syntheia. Through Turnium’s global partner network, our platform can now be ...

The post Call Center Worker Relieved To Quit Her Job, And Also Witness Her One-Year-Old Using Way More Common Sense Than Her ...

The U.S. Postal Service said Wednesday it intends to open its “last-mile” delivery network, the most expensive part of the shipping process, to large and small shippers, expanding beyond current ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...