Thread is strengthening its push to transform the MSP service desk with an $18 million growth equity investment aimed at ...

Soroc Technology, a full-service technology solutions and services provider, announced the launch of BanzAI, an adaptive AI platform that melds conversational and agentic intelligence to transform ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

ServiceNow customizations can deeply influence how an organization operates, especially when addressing industry-specific ...

Abstract: ITIL stands for Information Technology Infrastructure Library. ITIL is the most famous framework for managing IT services. ITIL provides guidelines for the implementation of Service Desk ...

When it comes to your home office, incorporating a good desk mat into your current setup is a simple way to personalize and improve your workspace.

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

In the wake of high-profile attacks on UK retailers Marks & Spencer and Co-op, Scattered Spider has been all over the media, with coverage spilling over into the mainstream news due to the severity of ...