Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and computers.

Jul 24, 2025 · CTI (Computer Telephony Integration) is a technology used in call centers to integrate the business’s telephone system with the computer systems so that agents are able …

Mar 18, 2024 · CTI connects your business phone system with your computer applications, creating a unified platform that streamlines customer communication. Whether you’re …

Jun 20, 2025 · CTI works by connecting a company’s phone system to computer applications, like CRM software or help desk systems. When a call comes in, the CTI system sends data about …

In simple terms, it’s a type of technology that connects phone systems with computers, enabling a seamless flow of data between the two. Whether your phone system is a traditional PBX or a …

Sep 22, 2023 · Computer telephony integration, or CTI, is the technology that integrates a call center’s telephone system with a call agent’s computers. It eliminates the need for a landline …

Computer telephony integration (CTI) focuses on bridging the gap between computer systems and telecommunications, creating a seamless flow of information that enhances …

Computer telephony integration (CTI) means linking a call center's telephone systems to their business applications, typically so that their business software can have more control over call …

Oct 7, 2024 · CTI, or Computer Telephony Integration, is the technology that integrates an organization’s phone system with the employees’ computers working in the same company. It …

Jun 4, 2025 · Computer telephony integration (CTI) technology connects and facilitates interactions between phone systems and computers. In call and contact centers, CTI connects …